Purpose

The Presales Associate will operate in an environment that encourages constant change and expects top-notch customer service. Responsibilities also include effective collaboration with multiple teams such as the Loyalty Team, Sales Force, Customer Operation, Accounts Receivables, etc. The employee must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives. 
When working with brand new Allergan customers, duties include getting new account signed up for Allergan Advantage and Allergan Direct, assigning prescriber information to new account, assisting with capital equipment office set up, sending, & ensuring proctoring videos are complete prior to first order & conduct a warm transfer to appropriate sales representative.

Responsibilities

• Responsible for maintaining leads, serving as Primary Allergan rep for non-customers. Access Needs qualifying and segmenting new customers for appropriate customer journey (Personal, business; New/Ready to Open an Account, Lead, Existing). Capture basic contact Info (person’s role in account, address, phone, e-mail, medical information (to assess specialty, nature of business).
• Opportunity management: Create lead in System, uncover opportunity, stay in close communication with ‘considerer’ and provide high-level of customer support to include answering basic product/program questions, leveraging Allergan Aesthetic platforms for training and resource support, and building Allergan loyalty with future customer.
• NEW Customer (Open Account): Create case for Credentialing team. Capture required information. Ensure smooth account opening process. Serve as lead contact for customers from start of account creation process until the account is opened. Welcome customer to Allergan Aesthetics, share account info and introduce to sales reps.
• Will support offices with set up of capital equipment. Develop program knowledge and utilize to best serve non-customers business needs, as well as prospect new products, program and training opportunities and identify and qualify new business. Educate on Allergan programs/products/resources and answer pre-customer questions.
• Obtain information needed to accurately understand problems and needs; use this information to determine solutions and proactively solve customer problems in a manner that exceeds customer expectations.
• Proficient in Allergan Aesthetics Programs and Rules/Requirements for opening an Aesthetic account. Strong collaboration with cross functional teams; Customer credentialing, accounts receivable, Allergan Aesthetics Salesforce team
• Answer basic questions and provide information to help customers make an informed decision on opening new SHIP TO’s and educate on value of the Allergan Aesthetic portfolio. For non-Allergan accounts, answer basic questions, qualify account and if no future sales opportunity, close case in system. Routing therapeutic leads to Credentialing team
• Effectively manage book of business to ensure white glove onboarding experience and smooth customer journey. Attend program and sales training and department meetings as required.
• Complete administrative responsibilities related to lead management process and new customer onboarding. Customize follow up emails to customers, leverage Calendly resource, send proctor videos to customers. Skill in demonstrating a professional phone etiquette. Skill in managing time effectively. Ability to provide service to customers in various time zones across the US. Ability to use virtual meeting platforms to engage with customers.
• Skill in demonstrating a professional phone etiquette. Skill in managing time effectively. Ability to provide service to customers in various time zones across the US. Ability to use virtual meeting platforms to engage with customers.