JOB SUMMARY

Leads, motivates, and inspires the Sales and ExM team within the Aesthetics business to maximize sales performance and contribution across different customer segments. Acts as a key member of the affiliate leadership team, contributing to the overall management of the Allergan Aesthetics organization.

KEY DUTIES AND RESPONSIBILITIES

% of time/ importance

• Responsible for leading, motivating, and inspiring the Sales and Market Export team within the Aesthetics business to achieve maximum sales performance and contribution across diverse customer segments and export regions.
• Serves as a key member of the Affiliate Management Team (AMT), playing a central role in the overall management and strategic direction of the Allergan Aesthetics organization in Cluster North.
• Oversees Sales District Managers, the entire IFT Colombia team, and the Exports Markets team (including Key Accounts and Distributors), ensuring effective supervision, development, engagement, and achievement of business objectives.

Core Responsibilities:

• Financial Objectives & Results:
  • Accountable for delivering team and individual sales results.
  • Drives expansion in Export Markets by developing current and new distributors.
  • Establishes and negotiates annual commercial policies with distributors (including price increases, purchase plans, strategy for launches, and special projects).
  • Leads cross-functional planning for operational and marketing success.
  • Develops strong relationships with customers, distributors, KOLs, and industry bodies as executive sponsor and escalation point.
  • Sets challenging sales and profitability goals, aligning with cluster and country strategy.
  • Ensures tender management, KPI tracking (financial and SFE), and effective use of sales force budgets.
  • Conducts regular business and territory reviews to focus activities and internal resources.
  • Develops financial strategies for the region in collaboration with the Country Manager.
• Sales Force Leadership & Development:
  • Responsible for recruiting, onboarding, training, motivating, and inspiring Sales & Export team members.
  • Sets high standards and SMART objectives; coaches and conducts at least one field visit per team member monthly.
  • Implements Individual Development Plans (IDPs) and secondary training courses as needed.
  • Conducts Talent Management Reviews (TMR) twice a year, following HR timelines.
  • Recognizes strong performance and rapidly addresses underperformance to maintain high team engagement and output.
  • Promotes sharing of best practices and fosters a positive, collaborative, high-performance culture.
  • Ensures all team actions align with the Code of Conduct and regulatory standards through ongoing training.
• Business Unit Contribution:
  • Provides regular feedback to the Country Manager on business, team, and key activities via reports and meetings.
  • Utilizes product, customer, and business expertise to provide tactical and strategic input to all areas.
  • Develops and manages relationships with Key Opinion Leaders (KOLs), ensuring product advocacy and effectivity as speakers.
  • Identifies regional development needs and implements strategies to address them.
  • Manages assigned budgets for Colombia and Export Markets.
  • Supports and leads implementation of commercial policies and new processes with the sales team.
  • Ensures legal, regulatory, and promotional compliance at all times.
• Cross-functional, Operational, and Administrative Excellence:
  • Leads customer service processes, coordinating across sales teams, technical support, and back office.
  • Interacts broadly with supply, pricing, sales, marketing, and finance to maximize business efficiency and customer satisfaction.
  • Manages distribution, logistics, and inventory (in SAP), engaging with 3PL providers to ensure high-quality customer experience and timely product availability.
  • Handles complex supply chain situations (demand, shortages, competitive availability).
  • Facilitates weekly meetings with Global Supply Planners and acts as regional point of contact for SAP, product, and system topics.
  • Documents processes to assure operational continuity and improvement.
  • Controls performance via regular monitoring, reporting, and optimization, actively identifying and closing gaps to maximize productivity.
  • Maintains internal controls and leads process improvement initiatives within the commercial area.
  • Leads and monitors customer service satisfaction, reporting KPIs quarterly, and driving continuous improvement initiatives to optimize service and costs.
• People Management:
  • Builds and maintains a high-performance team culture.
  • Ensures ongoing capability and skill development, fostering a qualified, knowledgeable workforce.
  • Coaches team members regularly, developing IDPs, and monitoring/recognizing performance in line with objectives.

This comprehensive role integrates leadership, cross-functional management, operational excellence, business development, compliance, financial accountability, and people development to maximize sales success and organizational growth in the Aesthetics business.