Proactively seeks out strategic business opportunities with high-level business unit executives. Provides advice, assistance and leadership in any area associated with the planning, procurement, provision, delivery, management, maintenance and effective business use of information systems for a business area. Analyzes business processes; elicits, analyzes and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing technology components. Translates business requirements into functional requirements; performs data and process modeling; manages change; and leads, coordinates/performs testing, verification, and validation of requirements. 

Responsibilities

• Business Process Analysis & Improvement: Works directly with business unit clients to understand specific business processes and business drivers and business strategies across multiple business units. 

• Technology Investigation & Strategy Development: Investigates and understands capabilities of patient CRM systems and investigates global patient CRM system applicability to business area. 

• Compliance & Evaluation: Compliance with global patient data policies and external regulations like GDPR & HIPAA. Identifies current and emerging business needs and evaluates salesforce technology solutions. 

• Information Systems Strategy: Proactively seeks out strategic business opportunities for the global patient CRM with regional high-level business executives after performing strategic analyses and insights to help decision making. 

• Relationship Management: Develops business relationships and integrates activities with other regional stakeholders to ensure successful implementation and support of project efforts.  

• Communication & Conflict Resolution: Allies with other regional stakeholders and enterprise to remain current on project status, and inform progress; conversely, keeps managers aware of user issues and resolves conflicts.  

• Responsibility & Accountability: Accountable for the accuracy of the fit of the proposed business process improvements. Also accountable for communicating business needs and drivers to development groups to assure the implementation phase can fulfill the business need.