The Associate Director, UX/UI Design leads and evolves the user experience and user interface design practice within AbbVie’s internal advertising agency. This role is responsible for fostering a creative, user-centric, and design-thinking culture that delivers innovative and effective digital solutions across stakeholder groups. The Associate Director will collaborate with agency leadership, capability leads, and cross-functional teams to translate strategic business goals into impactful user experiences, ensuring all digital deliverables exceed expectations and align with regulatory standards.

This is a hybrid position and requires the ability to commute to our Mettawa, IL office at least 3 days per week.

Creative/Hands-on Work (50%)

• Define and lead the UX/UI design vision and hands-on design practice for the agency, ensuring high-quality and innovative digital solutions.
• Build and evolve UX and design best practices tailored for agency and healthcare environments, leveraging user-centered and design thinking methodologies.
• Oversee and champion the design system to drive design quality, consistency, and efficiency across all projects and brands.
• Direct and participate in creative strategy sessions, major business partner meetings, and agency capabilities presentations.
• Collaborate with account, strategy, and creative leads to ensure digital deliverables align with business objectives and exceed expectations.
• Review, critique, and provide guidance on research, wireframes, prototypes, and final designs to guarantee exceptional outcomes.
• Contribute to hands-on work as needed, including presentation development and strategic storytelling for senior stakeholders.

Management (25%)

• Manage, mentor, and develop the UX/UI team, including people leaders and cross-functional practitioners in research and design.
• Assign resources, oversee project pipelines, and optimize workflows to ensure timely, efficient project delivery.
• Provide feedback, performance management, and professional development for team members.
• Facilitate trust and candid development conversations among managers and team members.

Leadership (25%)

• Promote a culture of curiosity, collaboration, transparency, and continuous learning within the agency and broader AbbVie.
• Build and maintain strong relationships with agency leadership, business partners, and stakeholders; represent UX/UI in executive forums.
• Foster innovation by combining strategic vision, business insight, and persuasive communication.
• Act as a role model of AbbVie’s values, promoting an inclusive, supportive culture and upholding high standards of creative and operational excellence.