Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
The Associate General Manager (AGM) is a key leadership role responsible for driving operational excellence, team performance, and strategic execution within the organization. Working closely with the General Manager, the AGM will oversee daily business functions, optimize workflows, and ensure cross-functional collaboration to meet company objectives. This role requires a proactive leader who thrives in a fast-paced environment and can balance both strategic initiatives and hands-on management.
What you’ll be doing:Operational Leadership: Work alongside the General Manager to oversee day-to-day business operations, ensuring smooth execution across departments while maintaining a focus on operational efficiency and productivity;Strategic Planning Support: Collaborate with the General Manager on identifying priorities and executing business strategies to allow us to reach our targets. Assist in setting clear objectives and ensuring they are met by cross-functional teams;Project Leadership: Take ownership of key projects, ensuring that timelines, resources, and milestones are met;Process Optimization: Identify operational inefficiencies and work with team members to streamline processes, improve workflows, and enhance productivity. Implement best practices and monitor performance improvements;Team Performance Monitoring: Track departmental performance against established KPIs, and provide actionable feedback to ensure teams meet or exceed goals;Problem-Solving and Decision-Making: Address operational challenges as they arise by evaluating the situation and implementing appropriate solutions. Provide timely and effective resolutions to ensure business continuity;Leadership During Transitions: Act as a leader during transitions, such as reorganizations or changes in company direction. Help manage change within the organization and keep teams focused and motivated;Cross-Department Collaboration: Partner with various department heads to ensure alignment and successful execution of company initiatives. Promote interdepartmental communication to facilitate collaboration and address operational challenges;Staff Management and Development: Promote a metrics-driven culture, with the development of consistent approaches to setting performance targets, forecasting, and ongoing performance improvement; Help the GM in recruitment, onboarding, training, and performance management for the team. Promote a high-performance culture and drive employee engagement through ongoing development and motivation.What you need to have:4+ years of experience in a fast-paced environment;A solid track record of taking ownership and leading complex projects end to end;Enjoy digging into data to find patterns, insights, and stories that drive decisions;Ability to break complex chaotic problems into smaller ones and solve them swiftly;Clear communication skills with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate meaningful insights;Ability to operate with unknowns to get things done;Highly proficient in spoken and written English.Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
