This role is about high level of organization skills, coordination with external and internal parties, and solid time management skills. The individual must be able to work very collaboratively with both internal stakeholders and external providers and build consensus.

The Business Excellence Analyst is responsible for quality of data and high-level analysis.

Responsibilities:

Master Data Management:

• Maintain master database such as customer profile, territory, employee, and target information and continuously seek ways for enhancement
• Conduct routine customer data matching and mapping validation
• Routinely monitor data accuracy and system usage

Engagement:

• Regularly work with commercial and sales team to improve data collection, validation, and reporting process to drive both speed and accurate delivery
• Work with BE Manager to process quarterly territory and HCP target group setting information in the system
• Super user of BI and CRM able to answer queries and questions regarding system use
• Be point of contact and expert on Veeva/BI for the other BE Managers and Veeva/SOA.

Customer Segmentation/Profiling:

• Customer Profiling Management for CRM. Ensuring data is collected to allow segmentation and targeting strategies are implemented.
• Track sales force performance