• New leadership position at AbbVie, responsible for a team of 3 Customer Insights Partners
• Close collaboration with Data Transformation and Business Analytics Leads 
• Reporting to Head of Business Intelligence 
• Excellent career progression opportunities 

Job Overview 

As a leader of Customer Insights, you will responsible for delivering high-quality, actionable data and recommendations across the entire affiliate portfolio.  This new position has been created to blend strategic vision with hands-on execution.  Your team will be ensuring that market research and analytics effectively inform decision-making and drive business impact.  As a leader we expect you to foster a culture of evidence-based decision-making, challenging conventional thinking, and aligning insight generation with organisational priorities. 

Key responsibilities

Team Leadership

• Coach and mentor team members to enhance capability and deliver professional growth
• Promote consistency in processes, methodologies, and outputs across the team
• Encourage cross-team knowledge sharing to elevate the quality and impact of insights

Strategic Business Partnering

• Act as a key partner to leadership, proactively shaping commercial strategy through data, research, and insight
• Collaborate cross-functionally to identify knowledge gaps, prioritize research needs, and design solutions that deliver business impact
• Champion a culture of evidence-based decision making and challenge conventional thinking, supporting the commercial teams to achieve superior results

Market Research Leadership

• Oversee the end-to-end delivery of high-impact market research programmes across brands, therapy areas, and pipeline assets
• Ensure strategic alignment of research initiatives to affiliate priorities
• Effective planning to guarantee robust, cost-effective research
• Maintain and manage relationships with suppliers, ensuring high value and quality from external data and services
• Own and maintain market research controls

Insight Generation & Integration

• Lead the affiliate’s strategic insight initiatives to address market and portfolio knowledge gaps
• Ensure insights inform both tactical delivery and long-term strategic decisions
• Collaborate with the Data Transformation Lead to modernise delivery methods using automation and visualisation
• Work closely with the Business Analytics Lead to embed advanced analytics into market understanding and recommendations
• Maintain and facilitate access to portfolio-wide therapy area and brand knowledge resources

Market Understanding

• Provide informed analysis on brand, product, therapy area, customer, and competitor performance, identifying trends and opportunities
• Extract, collate, analyse, interpret, and forecast data for existing and potential new products
• Support the development and maintenance of models and dashboards in collaboration with business intelligence and brand team members
• Translate complex market data into clear, practical recommendations that guide brand strategy and execution