Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.
Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement
Process returns according to Terms and Conditions
Critical knowledge and application of Terms and Conditions
Support Customer Service Operations project initiatives
Support Key Performance Indicators to achieve department service level goals
Identify process improvements where applicable for superior customer service including new customer requirements
Other duties as assigned by leadership team
Compliance:
•Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real
•Complete/apply all quality, regulatory safety, and compliance training
•Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer

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Customer Service Representative