You will deliver high-quality customer service to healthcare customers and internal partners across Poland and selected European markets. You will manage orders, resolve inquiries, and work with supply chain, quality, and sales teams to ensure reliable delivery. We value clear communicators who take ownership, act with care, and help others succeed. This role offers career growth, real operational impact, and the chance to contribute to GSK’s mission of uniting science, technology and talent to get ahead of disease together.

Key Responsibilities:
- Manage customer inquiries through phone, email and portal, and provide clear, timely responses.
- Process sales orders end-to-end and monitor order status to ensure accurate, on-time delivery.
- Build and maintain strong relationships with wholesalers, pharmacies, hospitals and internal teams.
- Escalate and coordinate supply or quality issues with supply chain, quality and sales partners.
- Maintain accurate customer and order master data and support data quality improvements.
- Support process improvements, onboarding of new colleagues and local compliance activities.

Why You?
Basic Qualifications:
- Minimum 2 years of experience in customer service, order management, logistics or supply chain operations.
- Strong verbal and written communication skills in Polish and good working knowledge of English.
- Experience using CRM, ERP or order management systems and confident with Microsoft Excel.
- Customer-focused mindset with attention to detail and a sense of ownership.
- Ability to follow procedures and to report safety or quality concerns promptly.
- This role is hybrid, with regular time in the Poland office and some remote work as agreed with the team.

Preferred Qualifications:
- Experience in healthcare, pharmaceutical or regulated environments.
- Familiarity with Good Distribution Practice or basic quality systems.
- Experience with SAP Sales & Distribution or similar ERP platforms.
- Additional European language skills relevant to our markets.
- Experience supporting process improvement or continuous improvement initiatives.
- Demonstrated ability to coach or mentor junior colleagues.

Benefits: 
•    Career at one of the leading global healthcare companies
•    Contract of employment
•    Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
•    Life insurance and pension plan
•    Private medical package with additional preventive healthcare services for employees and their eligible
•    Sports cards (Multisport)
•    Possibilities of development within the role and company’s structure
•    Personalized learning approach 
•    Extensive support of work life balance
•    Supportive community and integration events
•    Modern office with creative rooms, fresh fruits everyday
•    Free car and bike parking, locker rooms and showers.
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The annual base salary in Poland for new hires in this position ranges from PLN 84,000 to PLN 140,000 gross, taking into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer’s discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave & care of family member leave. More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/