Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
The Role
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.
We’re seeking a driven Quality expert who thrives in a customer-facing environment. The role requires a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional enforcement to improve the overall customer experience.
What You’ll DoSupport Key customers post-implementation with Veeva Quality applicationsAct as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challengesLiaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needsLead meetings with customers to demonstrate success and identify additional opportunities to add valueProvide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needsLead Quality CSM events (eg: educational session, in person User Group Meetings, online communities) to facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learningCommunicate product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences.Requirements7+ years of experience in Quality within life science industryExperience working with or in pharmaceutical or CRO companiesCustomer-facing consulting experienceExperience managing relationships with key decision makers and application ownersExcellent written and verbal communication skills in both Korean and English.Ability to travel up to 25%Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
