The Director, Platform Enablement and Operations provides strategic direction while managing large multi-million-dollar platforms and projects, both launching AbbVie Patient Services (APS) pipeline products/programs and managing their life cycle. The role serves as the Business Systems Owner (BSO) for APS Platforms and applications from enablement activity through day-to-day operations. Responsible for all operational aspects of process development, quality assurance and quality control associated with APS platforms. This individual provides leadership and coordinates project management for Patient Services, integrating the efforts of multiple stakeholders, and is responsible for managing the capacity strategy, product/program assurance, and cost reduction initiatives across the network.

Responsibilities:

• In collaboration with technology and analytics partners, develop platform and portal strategy, including recommendations for both new and existing platform and operations evolution to remain competitive in a quickly advancing tech environment.  
• Demonstrate strong storytelling capabilities to effectively communicate and present project status to senior management and stakeholders.
• Lead a team of strategy and execution employees and contractors using strong coaching and feedback practices.
• Assemble and lead multiple matrixed cross-functional teams responsible for all operational aspects of process development, implementation, quality assurance, and quality control spanning complex multi-million-dollar programs managing strategy, execution, and budget.
• Drive platform updates for new products, indications/expansions, and lifecycle projects for on market programs on time and within budget.
• Establish program strategy and timelines, defining technical and regulatory requirements to support regulatory approvals.
• Manage competing timelines and make tough decisions regarding priorities among projects.
• Accountable for acting as the “D” to provide strategic direction for relevant programs.
• Proactively identify and drive technical and project plan related issues to closure by working with all relevant functional lines and effectively troubleshooting and driving decisions.
• Understand project drivers, requirements, scenarios, and options. Proactively drives development of contingency and/or risk mitigation plans. Accountable for ensuring programs are robust from a technical, compliance and business perspective.
• Accountable for setting and achieving program and project plans, including timelines and expenses, which meet business and organizational objectives and ensure those plans are achieved. Define budget requirements and report monthly actuals, LBE, and Plan/LRP schedules per financial schedule.