The US Patient Services team is an industry leading organization, providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction. The Director of HUB Strategy & Services reports to the Head of Enrollment and Triage Support and develops/leads strategies to optimize access to AbbVie’s products. Collaborating with Access & Reimbursement leadership, Payer, Trade, and Hub teams, the Director oversees initiatives that enhance AbbVie's patient support programs, access strategies, and reimbursement programs.

Major Responsibilities:

• Leads effective collaboration with internal stakeholders, external partners, and vendors to drive strategic alignment and engagement. Develops and sustains a high-performing organization by recruiting, training, coaching, and recognizing team members, while establishing efficient workflows. Inspires and motivates direct and indirect collaborators around a shared purpose, fostering commitment to business objectives.
•  Vision & Delivery: Demonstrates a strong ability to balance long-term strategic objectives with immediate patient and team deliverables, ensuring sustainable support for AbbVie PSPs. Proactively adapts team focus and resources to achieve current goals while anticipating and planning for future needs
• Tactical Pull-through: Lead the development and delivery of comprehensive access and reimbursement strategies in partnership with APS, Market Access, Trade and Hub teams, to maximize patient access to our products while ensuring financial viability.
• Market Knowledge: Stays informed about changes in healthcare policy, reimbursement regulations, and market trends.
• Sustainable Execution: Oversees key, high-visibility strategic initiatives and drives change management and stakeholder engagement across a diverse and highly matrixed Patient Services organization ensuring prioritized deliverables and milestones are met within budget and time parameters.
• Performance Measurement/Impact: Partner with APS TBUs, Strat Ops, MABI, BTS, and other leadership teams to establish KPIs for assessing access and reimbursement strategy effectiveness. Implement and manage quarterly business reviews across all Access and Reimbursement teams in partnership with the Head of Enrollment and Triage Support.
• Cross-Functional Collaboration: Collaborate with and align objectives to internal stakeholders (including Marketing, Sales, Medical Affairs, and Legal, Quality, OEC, SPDO, BTS, etc.).
• Oversee annual budgeting process and ensure HUB programs are operating at or below planned budget levels.