Death is our only foe.

Blueprint was founded by Bryan Johnson, who has the world’s best comprehensive biomarkers. He is quantitatively the healthiest person on the planet.

Blueprint is methodically built on science. Bryan freely shares his protocol, learnings and data with everyone to use. Blueprint has also developed a family of nutritional products to make the benefits of the Blueprint protocol affordable and available to all.

We’re a small, tight-knit team working to clean up the global food supply, provide healthy food to everyone, and build Don’t Die into the most influential ideology in the world. We move quickly, work efficiently, and enjoy an environment defined by competence.

The Director of Operations & Health Coaching at Blueprint is a senior operational leader responsible for end-to-end clinical operations, health coaching execution, and systems integration across the Blueprint care platform.

This role ensures that physicians, health coaches, and care coordinators operate as a single, disciplined system, supported by integrated EHR, CRM, and operational workflows. The Director owns care delivery flow, operational performance, quality assurance, and the scalability of Blueprint’s high-touch precision medicine model.

This is not a purely administrative role. The Director is expected to have clinical literacy and coaching credentials, enabling credible leadership of the Health Coaching function while maintaining tight operational control.

Requirements

Operational Oversight:

• Own day-to-day clinical and operational execution across Blueprint’s care model
• Ensure smooth end-to-end workflows across physicians, health coaches, care coordinators, and support teams
• Optimize resource allocation, scheduling, capacity planning, and service delivery
• Identify and resolve operational bottlenecks that impact care quality or experience

Health Coaching Leadership:

• Provide direct leadership, supervision, and performance management of the Health Coach team
• Ensure coaching delivery aligns with physician-led care plans and clinical protocols
• Support hiring, onboarding, training, and ongoing development of Health Coaches
• Maintain consistent coaching standards, scope-of-practice discipline, and documentation quality
• Foster a culture of excellence, accountability, and continuous improvement within the coaching team

Clinical Operations & Quality Assurance:

• Partner with the CMO to uphold clinical quality, safety, and consistency across care delivery
• Implement and maintain quality assurance and continuous improvement programs
• Monitor adherence to clinical workflows, escalation pathways, and documentation standards
• Support peer review, case conferences, and quality improvement initiatives
• Identify operational risks related to patient safety, compliance, or care delivery and mitigate proactively

Technology & Systems Integration:

• Own the operational integration and optimization of:
• Electronic Health Record (EHR) systems
• Customer Relationship Management (CRM) platforms
• Scheduling, messaging, and care coordination tools
• Ensure systems support efficient clinical workflows, data visibility, and reporting
• Partner with Product and Engineering teams to identify operational requirements and system enhancements
• Drive adoption, training, and consistent use of technology across clinical and operational teams

Compliance & Risk Management:

• Work with Compliance Officer to ensure compliance with healthcare regulations, HIPAA, and internal policies
• Maintain operational readiness for audits, reviews, and regulatory inquiries
• Identify and mitigate risks related to compliance, data security, and operational continuity
• Partner with legal, compliance, and clinical leadership as needed

Patient Experience & Service Excellence:

• Own operational components of the patient experience across the care journey
• Monitor client satisfaction, responsiveness, and service consistency
• Drive improvements to onboarding, communication, and care delivery processes
• Ensure high-touch service standards are maintained as Blueprint scales

Financial & Performance Management:

• Support budgeting, forecasting, and financial planning related to clinical operations and health coaching
• Optimize operational efficiency while maintaining quality and experience standards
• Monitor and report on key performance indicators (KPIs), including:
• Care delivery efficiency
• Coach and coordinator utilization
• Client engagement and retention
• Quality and service metrics
• Use data to inform operational decisions and continuous improvement

Strategic Planning & Leadership:

• Collaborate with executive leadership and the CMO on strategic planning and execution
• Translate strategic goals into operational plans, timelines, and measurable outcomes
• Serve as a cross-functional leader bridging clinical, product, operations, and growth teams
• Contribute to scaling Blueprint’s care model without compromising quality

Required Qualifications:

• Bachelor’s degree or equivalent professional experience; advanced degree preferred
• Active Health Coaching Certification, preferably:
• National Board Certified Health & Wellness Coach (NBC-HWC)
• Or equivalent nationally recognized certification
• Minimum 3–5 years of experience leading teams, preferably within healthcare or digital health
• Demonstrated experience managing complex workflows across multidisciplinary teams
• Strong understanding of clinical operations, care delivery, and patient experience
• Experience overseeing EHR and CRM systems and driving operational adoption
• Excellent organizational, communication, and leadership skills
• High attention to detail with the ability to manage multiple priorities under pressure

Preferred Skills:

• Experience in concierge medicine, telemedicine, or precision/longevity healthcare
• Prior responsibility for health coaching or allied health teams
• Familiarity with quality improvement methodologies and KPI-driven operations
• Experience working in fast-scaling healthcare or technology-enabled care models

What This Role Is Not:

• Not a purely administrative or facilities-based operations role
• Not a single-system IT role without operational ownership
• Not a sales or marketing leadership position

What Success Looks Like:

• Seamless flow across physicians, coaches, coordinators, and systems
• High coaching quality with consistent execution of care plans
• Strong clinician satisfaction and reduced operational friction
• High client satisfaction, retention, and service consistency
• Scalable operations that maintain quality as Blueprint grows

Benefits

Salary Range: $90-130k