The BTS e-Commerce leader is responsible for the strategic vision, leadership, and end-to-end management of AbbVie’s global e-Commerce technology platforms. Supporting seamless business-to-business (B2B), >$3B annual transactions, multi-business unit & global and business-to-consumer (B2C) operations (high volume, high visible events), this leader guides performance, scalability, compliance, and innovation in alignment with AbbVie’s commercial goals across Aesthetics, Therapeutics, Eye Care, etc. 

Responsibilities

• Define and lead the global e-Commerce technology strategy in partnership with commercial, digital, and executive leadership. 

• Oversee the development, operations, and continuous evolution of integrated e-Commerce platforms across multiple business units (B2B and B2C), ensuring robustness during high-value and high-volume periods. 

• Champion customer-centric digital solutions and optimize user experiences for both healthcare professionals and consumers. 

• Drive seamless integration with enterprise systems (ERP, web/digital, order processing, CRM, supply chain, analytics, security, etc.) to optimize end-to-end workflows. 

• Ensure rigorous compliance with data privacy, security, PCI and global regulatory standards. 

• Build, manage, and inspire high-performing internal teams and external/vendor partners, including managers and cross-functional leads. 

• Monitor performance metrics, transaction reliability, uptime, and respond rapidly to platform or incident challenges, including surge events. 

• Implement executive-level reporting routines, delivering actionable insights on performance and risk. 

• Drive continual process and technology improvement, leveraging leading trends (personalization, mobile-first, payment innovation, AI, automation). 

• Make strategic decisions influencing the future of e-Commerce technology at AbbVie, supporting long-range business impact. 

• Build strong relationships and collaborate extensively with senior leadership, influencing policies and organizational direction. 

• Demonstrate AbbVie’s enterprise mindset, leadership attributes, and support a culture of talent development and succession.