Responsible for the comprehensive end-to-end customer experience strategy, the Educational Experience Manager will play an integral role in ensuring a seamless customer onboarding process, fostering customer engagement with our programs, and enhancing the overall customer experience throughout the program journey.  The ideal candidate will have strong relationship-building and communication skills, a background in customer service and onboarding strategies, and a passion for creating positive customer experiences. The Educational Experience Manager will report to the Associate Director, AMI Educational Engagement, and work closely with cross-functional partners to ensure overall program excellence.

Responsibilities:

• Support the end-to-end customer experience for AMI Training Center programs by organizing and leading program initiatives.

 • Develop and implement a structured customer onboarding process for AMI programs.

• Manage all registrations, payments, and cancellations for AMI Immersive programs.

• Collaborate with Customer Operations, Allergan Direct, and ICP teams to ensure timely customer payments and product fulfillment.

 • Develop and manage all Cvent registration pages for Austin Training Center programs, including oversight of the Veeva process.

• Manage ongoing program communications with participating HCPs.

• Serve as co-primary point of contact, alongside the Program Experience Manager, for all programs at the AMI Training Center in Austin. This includes overseeing daily operations for AMI Training Center programs and managing other corporate programs and events held at the location.

• Support daily operational tasks during educational programs, including food and beverage management, site setup and preparation, and overall site management.

• Lead and manage the customer educational journey before, during, and after programs.

• Oversee and manage the AMI Training Center app.

• Develop and implement strategies to enhance customer engagement and satisfaction.

• Establish and maintain strong relationships with customers.

• Address concerns and implement measures to continuously improve the overall customer experience.

• Collaborate with cross-functional partners to ensure seamless program integration.

• Assist in delivering on-site customer experience strategies and managing customer events.

• Maintain a high level of knowledge of Allergan Aesthetics products and programs.

• Perform other duties as assigned.