AbbVie is committed to being an industry leader in developing inclusive clinical research programs. To do so, we must deliver customer-centric solutions with patients and sites that enable equitable trial access and enhanced trial experiences. The Patient Engagement Senior Manager within the Patient Inclusion team is responsible for leading and operationalizing innovative strategies to enhance inclusive patient engagement, leveraging digital tools (including the AbbVie Research Collaborative (ARC) / Patient Council (PC) platform) to expand and diversify AbbVie's clinical research network. The role will champion equitable trial access, deliver excellent stakeholder experiences, and drive growth of our patient community.

Responsibilities:

• Own the operational execution of patient engagement within the AbbVie Research Collaborative (ARC) / Patient Council (PC) platform, including managing the inbox, responding to inquiries, curating and distributing monthly newsletters, and designing/executing patient insight surveys and development and maintenance of the overall process.
• Execute pre-defined outreach campaigns by following established schedules, using approved templates, and coordinating logistics for campaign delivery; monitor immediate feedback and report issues.
• Select, manage, and evaluate vendors for patient outreach and advertising, ensuring high-quality results and brand alignment.
• Compile monthly engagement metrics and insight data into standardized report templates, distributing reports via presentation slides to business stakeholders to inform strategy.
• Collaborate cross-functionally, liaising directly with the ARC / PC technology team to organize regular update meetings, track project action items, and ensure follow-up with cross-functional teams based on project plans set by leadership.
• Regularly update internal documentation on ARC capabilities, distribute capability summaries to relevant teams, and collect feedback for process improvements
• Share best practices and learnings across the clinical trial portfolio and external forums to advance AbbVie's leadership in inclusive research.