The Manager, Patient Services Strategy, Gastroenterology plays an important role in the development of our patient support strategies. This position directly interacts with brand partners ensuring both patient and provider needs are met.  The position is a critical linkage point between the US Commercial Brand Team and the US Patient Services for Skyrizi & RINVOQ Gastroenterology.  This role is responsible for overall Skyrizi & Rinvoq Gastroenterology Patient Support Program performance and accountability, including program strategy, design, brand alignment, execution, and performance.  This person will be responsible for supporting program enhancements, program launches, partnering with Sales and Marketing, Legal/Compliance, and additional stakeholders to create exceptional patient treatment plan experiences.

Major Responsibilities:

• Understands the overall Patient Support Program (PSP) vision and strategy, helps define, document, and communicate the vision
• Helps drive modeling and identify analytic needs with the Director, collecting key data points to validate program performance
• Supports development of Care Model development for new indication launches
• Understands and can navigate PSP components to help troubleshoot issues and maximize overall program performance
• Operates in the finer details, executing on projects leading up to larger program initiatives
• Support leadership creation of PSP strategic & tactical planning by providing strategic lens
• Establish and maintain appropriate relationships with commercial business partners in sales, managed healthcare, trade and marketing teams
• Builds awareness of PSP offerings throughout brand teams by socializing content with brand team members (managers, ADs)
• Provides AbbVie Patient Services (APS) input to Brand marketing executions, identifying and resolving incongruencies, and synergizing messaging
• Facilitates discussion of operational opportunities & efficiencies between APS teams and brands
• Understands business and compliance guardrails and asks appropriate questions to drive business forward
• Works to identify customer, access, and program industry trends to enhance current patient support programs

Significant Work Activities

• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)