Purpose:

The PSS Downstream Operations Manager will work within the Procurement Shared Services team reporting to the Downstream Operations Associate Director.  The Downstream Operations Manager will have a holistic view across two closely aligned teams that work together to support global Procurement.  The role will have between 2-4 direct reports and will be responsible for refining workflows, enhancing support performance metrics, ensuring compliance with policies, and problem-solving.  The role focuses on implementing data-driven strategies to improve efficiency and user experience, while also fostering a collaborative environment that aligns with organizational Procurement goals.

Responsibilities:

• Ensure seamless day-to-day operations of the Procurement Service Center and PO Processing Teams by supporting ongoing initiatives and streamlining current processes
• Demonstrate thought leadership by partnering with Compliance and offering recommendations that enhance Procurement processes
• Develop team capability through coaching, training, and performance feedback
• Lead cross-functional projects and operational initiatives from planning through implementation while gaining stakeholder support
• Ensure effective execution and accountability on responsibilities and deliverables
• Build and maintain standard operating procedures and governance frameworks
• Identify opportunities for process innovation while driving continuous improvement
• Monitor KPIs and partner with the Leads, Specialists and BPO team members to improve performance outcomes
• Ensure adherence to compliance requirements and internal controls
• Oversee training and change management for a large, upcoming transformation (Genesis)