Salvo is seeking an experienced Medical Assistant Supervisor with remote healthcare experience to lead and support our Virtual Medical Assistant team. This role blends people management, clinical expertise, and operational oversight to ensure high-quality, compliant, and efficient care delivery in a telehealth environment.
The Medical Assistant Supervisor will manage day-to-day MA operations, provide coaching and performance management, ensure documentation quality, and partner closely with clinical, operations, and billing teams. This role is ideal for a hands-on leader who thrives in a fast-growing, virtual care model and brings strong knowledge of clinical documentation and coding-adjacent workflows.
What You Will DoTeam Leadership & Management:Supervise, coach, and support a team of Virtual Medical AssistantsManage staffing coverage, scheduling, onboarding, and trainingConduct regular performance check-ins, quality reviews, and feedbackServe as escalation point for workflow, documentation, or patient issuesFoster a culture of accountability, empathy, and continuous improvementDevelop, own, and update workflow SOPs as needed Track and report on productivity, turnaround times, and quality metricsOperational OversightOversee MA workflows related to provider referrals, patient scheduling and rescheduling, provider orders, financial clearance, and patient follow-upsEnsure timely and accurate documentation in electronic health records (EHRs)Review charts and monthly notes for completeness and coding readinessMonitor and optimize task management to ensure timely patient documentationPartner with operations, clinical leadership, and partnerships to improve workflowsDocumentation & Coding SupportEnsure MA documentation aligns with clinical and billing standardsSupport coding-adjacent workflows using CPC or CCA expertiseCollaborate with Support and Engagement teams to reduce errors and reworkHelp train MAs on documentation best practices and audit readinessPatient Experience & QualitySupport proactive outreach to active and disengaged patientsMaintain strict compliance with HIPAA and patient confidentiality standardsAct as an escalation contact for billing and documentation concerns from partnersQualificationsActive CPC or CCA certification (required)Proven experience as a Medical Assistant, Administrative Supervisor, and/or LPN in a clinical or virtual care settingPrior experience leading, supervising, or acting as a Team LeadStrong familiarity with electronic health records (Athena, eCW, gGastro preferred)Experience with chart review and documentationExcellent communication and interpersonal skillsStrong organizational, time-management, and prioritization abilitiesAbility to work independently in a remote environment and manage competing prioritiesExperience with telemedicine platforms strongly preferredSalvo is a new approach to help millions of Americans facing chronic health conditions, centered on specialty medicine through virtual-first clinics. Our patients will be members for our “whole patient” care teams and app-based care, with a direct-to-consumer subscription model, no insurance required. Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others.
Salvo care will draw on expertise from board-certified specialty physicians, registered dietitians, psychologists, and board-certified health coaches who will deliver wraparound support on a multi-month journey to better health. Salvo is the first to bring a scalable and tech-enabled, functional medicine-style approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
Salvo believes the most inclusive and equitable culture makes for a better business, and we welcome diverse candidates for this key leadership role. A core mission is to increase access to better and more convenient care — especially for Millennial and Gen Z women whose symptoms are often dismissed in traditional healthcare settings. Many of our patients struggle to access specialists and ongoing support, and this role is critical to ensuring they receive timely, high-quality care.
