PRM Presales Associates are responsible for facilitating lead to account creation, educating potential Allergan customers about the company's diverse product and program offerings (including plastics and regenerative medicine), and reviewing account structure to propose solutions and possible changes needed. They manage the leads database and guide new accounts through every stage of the onboarding and account setup process. This role includes answering questions about Allergan products and programs, addressing customer inquiries via inbound calls and emails, researching existing accounts, and providing effective solutions to ensure customer satisfaction.

Associates facilitate account creation, assist with ongoing account maintenance, and ensure a smooth transition of new customers to sales representatives. The position requires strong customer service skills, a thorough understanding of relevant regulatory requirements, and effective collaboration with internal teams. Additionally, PRM Presales Associates are expected to maintain strict compliance with Allergan’s internal policies, contributing to the growth of customer relationships through positive, knowledgeable, and professional interactions.

Key Duties & Responsibilities

• Follow up on leads and opportunities by contacting prospective customers and capturing information.
• Support account onboarding (start to finish), provide product/program information, and build customer loyalty.
• Stay updated on Allergan Aesthetics and PRM programs and collaborate with internal teams.

• Answer inquiries, help customers open new accounts, educate on Allergan offerings, and intake account change requests.
• Provide information and status updates on PRM ordering qualifications- including certifications, attestations, licensing and Rising Star program enrollment.
• Research details on existing account structures, answer questions, and provide solutions to customer inquiries.
• Analyze numerous account flags and information to identify and solve customer issues.
• Proactively identify opportunities for improvement in the customer and agent experience.

• Resolve inquiries/issues with the highest degree of quality and accuracy.
• Complete follow up calls, emails, and case updates within service level requirements.
• Attend trainings/meetings, complete administrative tasks, and review daily metrics.