Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Veeva is looking for a highly motivated individual with real-world life science industry experience in Regulatory Operations or Regulatory Affairs to drive customer success with our Veeva Regulatory Information Management (RIM) products in Europe. If you are a person who has a blend of experience building regulatory submissions and understanding of the key technical product features behind these processes then this could be the role for you!
Product Experts play a key role in the product organization, supporting software product managers specializing in Submissions, Submissions Archive and Publishing applications. You will advocate the voice of the customer, using your industry knowledge and experience with European/ ROW regulations to help shape the product roadmap to support regulatory document management, submission planning & tracking, electronic submissions publishing (eCTD & non-eCTD), and submission archive & viewing. Product Experts represent the product organization in online communities, customer meetings and at industry events. To realize the value of our product innovations, you will be creating valuable resources for both internal and external stakeholders.
This role is ideal for someone passionate about RIM processes, eager to collaborate with customers from end users to executives, and excited to drive their success. You should have the skills and personal characteristics to work with autonomy, proactiveness and drive – demonstrating the ability to succeed where there is ambiguity in a fast moving environment.
Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement if a candidate is in proximity to an airport and able to meet travel requirements. Qualified candidates must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates).
What You'll Do
Be the product evangelist and provide subject matter expertise for the Veeva RIM products, especially focused on the Veeva Submissions, Submissions Archive and Publishing use cases and associated features
Stay up to date with the latest features and roadmap direction
Provide education to Veeva RIM customers in our Customer Communities (see Veeva Connect) and a range of forums Product experts are key in communicating the value of our products, the customer business problems we are solving and presenting product functionality
Engage with customer stakeholders to communicate product roadmap and vision
Contribute to best practices and process recommendations within the Veeva RIM product suite
Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback, feeding these insights into roadmap strategy and release planning
Collaborate with Product teams to deliver valuable content and resources for product and release communication
Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support
Requirements
5+ years within the regulatory industry for life sciences in Regulatory Operations, Regulatory Affairs, or related area. Note that typical candidates will often come from Submission Publishing, Submission Managers, Regulatory Affairs Consultants and Specialists
Experience in using and/or implementing RIM applications and processes including substantial experience working with document management, submission building, publishing, and archiving of electronic submissions
Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations – communicated to both business and technical stakeholders
Ability to understand technical specifications and software development documentation, and translate them to end users and business teams
Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote
Strong analytical skills and English skills (written, verbal, and formal presentations)
Self-directed team player with a positive attitude
Willingness to travel up to 15%
Based in Europe (with ability to work across time-zones)
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. 
