Responsible for the comprehensive end-to-end customer experience strategy, program coordination, and customer support, the Program Experience Manager will play an integral role in customer engagement with our programs and in building and maintaining a high level of program satisfaction.  In addition, the Program Experience Manager will oversee the facilities and daily operations of the AMI Training Centers, ensuring the physical space is well-maintained, functional, and supports an optimal learning environment. The Program Experience Manager will report to the Associate Director, AMI Educational Engagement, and work closely with cross-functional partners to ensure overall program excellence.

Responsibilities:

• Support the end-to-end customer experience for the AMI Training Center Programs by organizing and coordinating all onsite program operations and hospitality. 
• Serve as the primary point of contact for programs held at the AMI Training Center Austin location, including day-to-day activities for AMI Training Center Programs and all other corporate programs and events.
• Maintaining the training center facilities by monitoring the physical space and coordinating with facilities as needed.
• Carrying out daily operational tasks during educational programs, such as food and beverage management, site setup and preparation, and overall site management.
• Oversee vendor relationship management and budget, inclusive of sourcing and managing contracts, handling PO procurement, and AP submissions.
• Maintain inventory of supplies and materials used for training programs and events within the center.
• Manage cross-charging process for all non-AMI Immersive events and programs held at the AMI Training Center in Austin.
• Manage the HCP transparency reporting process for all AMI Immersive programs.
• Collaborate with cross-functional partners to ensure seamless program integration.
• Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns.
• Develop and maintain a high level of knowledge of Allergan Aesthetics products and programs.
• Perform other duties as assigned.