Purpose

The Quality Assurance Analyst position supports the activities and initiatives of the Quality Manager to implement and manage the Quality System. This includes support on: policy and procedures, program management, patient record review, internal/external audit, and metrics, trend analysis and reporting.

Responsibilities

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provides effective quality controls to support call center, pharmacy and insurance hub operations.
• Monitors compliance with all AbbVie Complete Access policies and procedures in addition to all federal/state/local governmental and pharmacy laws and regulations.
• Develops QA training programs and materials and provides training to departmental personnel.
• Evaluates, analyzes, and trends quality indicators, data, performance metrics and prepares. daily/monthly reports of quality measurements.
• Manage QA dashboards and databases as required to support the business.
• Participates in Quality Improvement initiatives and assures stakeholder satisfaction.
• Conducts investigations and provides timely resolutions to quality incidents and exception issues.
• Participates in the development and implementation of corrective and preventative action plans.
• Prepares ad hoc quality and other reports as requested by management and other stakeholders.
• Conduct internal audits on the business functions of pharmacy and insurance hubs.
• Supports external audit logistics and operations.