The Salesforce AI Agent Specialist plays a critical role in architecting, building, and managing the next generation of AI-powered service and sales agents on the Salesforce platform. This position focuses on leveraging generative AI tools—including Prompt Builder and Copilot Builder—to automate customer service, qualify leads, and significantly boost organizational productivity. The ideal candidate is a technical innovator who can bridge business requirements with AI capabilities, ensuring that autonomous agents provide accurate, context-aware, and secure responses.

What You’ll Be Doing:

Job performance will involve a variety of activities including:

• Build strong relationships with the Sales, Support, and IBT teams to identify high-impact opportunities for AI automation and agent-led workflows.
• Design, create, and deploy autonomous agents for complex use cases, such as automated case resolution, lead qualification, and proactive customer engagement using Agentforce tools.
• Lead the development of sophisticated prompts, applying industry best practices and RAG techniques to ensure AI responses are grounded in accurate, real-time company data.
• Architect the integration of structured and unstructured data from Data Cloud and other external sources to ground AI agents, while maintaining strict data governance and security standards.
• Design user-friendly, brand-aligned conversational AI interfaces and prototypes that ensure a seamless and intuitive user experience.
• Automate end-to-end business processes by connecting AI agents to multiple digital channels (e.g.,DemandBase, Marketo, investigate external databases such as SciLeads and Zoom Info) and implementing intelligent escalation logic to human agents.
• Conduct rigorous testing and performance monitoring of AI agents, using live data and user feedback to drive continuous improvement and model accuracy.
• Serve as a technical Subject Matter Expert (SME) on Generative AI, providing guidance to stakeholders and product teams on the evolving capabilities of Einstein GPT and Copilot.
• Document AI logic, prompt architectures, and workflow diagrams to ensure transparency and maintainability of the AI ecosystem.
• Collaborate with cross-functional teams to ensure AI solutions align with overarching commercial goals and technical infrastructure.

What You’ll Bring to the Team

Experience and Key Skills

• Proven ability to design and implement Generative AI solutions within a complex enterprise environment.
• Deep hands-on experience with Salesforce Platform Configuration and Management, specifically utilizing Einstein GPT, Copilot, and Prompt Builder.
• Advanced proficiency in Prompt Engineering and RAG (Retrieval Augmented Generation) to create grounded, context-aware AI interactions.
• Strong understanding of Salesforce Data Cloud and data governance frameworks, including the ability to manage unstructured data for AI grounding.
• Experience with API Development (REST, SOAP) to connect Salesforce agents with external systems and data sources.
• Expertise in conversational design and prototyping, with a focus on creating efficient human-AI collaboration models.
• Excellent analytical and problem-solving skills; able to translate business needs into technical AI agent configurations.
• Collaborative mindset with a proactive, “get it done” attitude; able to thrive in a fast-paced, innovative work environment.
• Prior experience in Business Systems, Sales Operations, or Technical Product Management is a strong plus.
• Familiarity with the biotech or pharmaceutical industries is a plus.

EDUCATION: Bachelor’s degree (B.A./B.S) from a four-year college or university preferred in Computer Science, Data Science, Information Technology, or a similar field.

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.