The Associate Director Strategic Process Excellence Lead (PEL) is accountable for continually optimizing the OED Development Operations’ end-to end business processes , including leading working groups that will identify and define process improvement opportunities and assure accurate process documentation, appropriate training and delivery mechanisms, content creation, compliance, and system implementation.

 The Associate Director, PEL will act as primary point of contact for iterative continuous process improvement and change management activities and communicate key information and updates to the Director, Strategic Operations and Learning, function heads, vendor leadership and senior leadership for alignment and endorsement.

Responsibilities:

• Serves as Oncology Early Development (OED) Development Operations’ process expert, knowledge leader and owner of process health for high complexity business process(es) (defined as process areas with a high number of cross-functional stakeholders and high number of process steps within the processes) throughout their entire life cycle. Is accountable for high complexity process performance oversight, process related decision-making, and all process related maintenance activities.
• Maintains awareness of health of processes by performing periodic process reviews/audits and facilitate listening sessions with stakeholders.
• Works closely with global process owners to ensure alignment and bring transparency to OED’s outsourced operating model.
• Acts as subject matter expert as needed for audits, inspections, and compliance activities.
• Coordinates SOP alignments, health checks, compliance reviews with key stakeholders.
• Provide strategic input and support ad hoc processes and initiatives.
• Leads and delivers continuous process improvements by strategically identifying pain points and opportunities for efficiency. Facilitates and leads cross-functional working teams to solution process issues and drive aligned implementation including updates to global operating procedures, functional requirement specifications, and training design.
• Defines, monitors and analyzes operational performance and compliance metrics and KPIs to demonstrate process effectiveness and quality, identify areas of improvement and recommend solutions.
• Participates in process aligned initiatives to drive transformational improvements and makes strategic, aligned decisions via relationships with cross-functional stakeholders. Leverages process improvement tools to identify and implement countermeasures that improve process efficiency, quality, and compliance.
• Establish and maintain training programs that capture the skills and knowledge required to execute core processes.
• Ensures sustainability of all improvements post-implementation by partnering with cross-functional team leaders and process owners to define the optimal performance measurements to track and measure success over time.