Purpose:

The Specialist I works within Procurement Shared Services’ Downstream Operations Team.  This role reports to the Downstream Operations Manager and will have a holistic view across two closely aligned teams that work together to support Procurement across the globe, with primary focus on the Procurement Service Center.

Responsibilities:

• Support Procurement Shared Services’ Downstream Operations, specifically the day-to-day operations of the Procurement Service Center
• Collaborate with Downstream Operations peers and the PSS BPO provider to ensure efficient operations, strong service delivery, and alignment with business objectives
• Implement short-term and long-term workflow strategies established by management with high ethical standards, in compliance with the law and AbbVie policies and procedures
• Work to have a robust understanding of AbbVie’s Procurement Operations overall
• Support strategies to improve key performance indicators (KPI) and overall team performance
• Work cross-functionally with teams such as Finance, the Corporate Disbursement Office, and Category Management to troubleshoot challenges and implement solutions
• Develop and draft training documents to ensure compliance with relevant policies, procedures, and regulations
• Support the development and implementation of future-state processes - tracking progress, completion, and readiness
• Have the ability to quickly comprehend the objective and requirements of new incoming work
• Continuously identify process improvement opportunities by analyzing recurring issues, user/supplier inquiries, and transaction trends, and recommending enhancements to tools, documentation, or workflows to improve efficiency and customer experience