The Regional Medical Information (MI) Manager provides strategic and operational support to the region to meet Global Medical Information (GMI) objectives. They build partnerships to align Affiliate Medical Affairs with AbbVie GMI Headquarters. They advise on best practices for product support, including product launches, and present region-specific analytics reports to stakeholders. This role acts as a liaison for product issue management and collaborates with Pharmacovigilance, Product Surveillance and other stakeholders. Additionally, they contribute to new hire training, manage vendor compliance, and work to optimize processes across Affiliates and regions.

Triage Management and Inquiry Escalation:

• Act as the country/region point of contact for resolving escalated inquiries, ensuring that issues are addressed efficiently as per internal Turnaround Time (TAT) standards.
• Manage the escalation process for complex medical inquiries, working closely with the vendor team and GMI to ensure timely and accurate responses.

Content Development and Management:

• Ensure that all MI content is accurate, compliant with regulatory requirements, and aligned with strategic objectives.
• Develop and update local MI content as appropriate.
• Manage the translation of MI content to ensure it is accessible to all regions, considering local language nuances and regulatory requirements.
• Execute the quality monitoring plan for medical information in alignment with the GMI monitoring plan.

MI SME for Local Considerations:

• Serve as the subject matter expert for local business considerations, including Data Privacy, Pharmacovigilance, Regulatory Affairs, and other local regulations.
• Maintain Data Privacy Requirements per region/country
• Provide guidance and support to local Affiliate stakeholders to ensure MI activities comply with local regulatory requirements and organizational policies.
• Oversee the implementation of digital solutions to enhance MI capabilities and processes in the region.
• Lead and implement initiatives to integrate digital tools and platforms into MI operations, ensuring alignment with GMI goals.
• Analyze data from medical inquiries to generate insights and develop analytical reports.
• Present insights to regional and Affiliate stakeholders, providing trends and highlighting pertinent topics of interest.

Trainings and Forums:

• Coordinate, facilitate and deliver product, system and process training for the vendor team.
• Update training materials regularly to reflect changes in processes, regulations, and GMI goals.
• Actively participate in MI forums and Affiliate Medical Affairs/local Medical Operations meetings, sharing insights, best practices, and updates relevant to the Affiliate, regional and GMI landscape.