Senior Manager, Pricing & Revenue Management Operations (AIN) 

Join Amgen’s Mission of Serving Patients 

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. 

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. 

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. 

Role Impact 

This role plays a key leadership role in supporting the Contracts & Pricing Execution organization in Amgen India. Reporting to the Director, Contracts & Pricing Execution, the Senior Manager will lead operational teams responsible for executing critical U.S. commercial pricing and payment processes. 

As part of the initial build-out of the Amgen India CPE capability, the Senior Manager will support the Director in establishing operational teams and delivery capabilities, including participating in recruiting, hiring, onboarding, and developing team members. The role oversees day-to-day operational delivery across areas including Medicaid and Government Pricing processing, chargebacks, commercial rebate payments, pricing and membership processing, and channel fee payment operations. 

This leader will help establish operational discipline, scalable processes, and a high-performing team culture while ensuring accurate, compliant, and timely execution within a highly controlled environment. 

What you will do 

As the Senior Manager, Contracts & Pricing Execution (CPE) – Amgen India, you will lead the day-to-day operational management of pricing and payment processes supporting U.S. commercial operations. 

Reporting to the Director, Contracts & Pricing Execution (CPE) – Amgen India, this role is responsible for managing operational teams executing key revenue management activities that support U.S. commercial pricing and payment programs. The Senior Manager will oversee daily workflows, prioritize operational activities, and ensure accurate, timely, and compliant execution across supported processes. 

This role ensures operational delivery excellence, adherence to control requirements, and effective performance management of teams operating in a highly accountable, deadline-driven environment. 

The Senior Manager partners closely with the Director and U.S. stakeholders to ensure operational alignment, execution excellence, and continuous improvement across supported processes. 

Key Responsibilities  

Operational Execution & Delivery 

• Manage the day-to-day operations of pricing and payment execution teams supporting U.S. commercial revenue management. 

• Oversee operational teams responsible for activities including: 

• Medicaid and Government Pricing processing 

• Chargebacks processing and reconciliation 

• Commercial rebate payment processing 

• Pricing and membership data management 

• Channel fee payment processing and reporting 

• Ensure accuracy, completeness, and timeliness of all deliverables across supported operational domains. 

• Ensure effective workload management, prioritization, and issue resolution across operational teams. 

• Drive delivery against defined service levels, quality standards, and operational KPIs. 

• Identify operational issues, risks, and bottlenecks; drive resolution and escalate appropriately. 

Systems & Process Management 

• Oversee operational activities within Revenue Management Systems supporting U.S. commercial pricing execution, payment processing, and government pricing calculations. 

•  Provide operational oversight of revenue management platforms such as Model N, ensuring teams follow established processes, system controls, and data integrity standards. 

• Partner with Information Systems and business stakeholders to support system enhancements, defect resolution, upgrades, and process improvements. 

• Ensure consistent application of SOPs, documentation standards, and governance frameworks across operational processes. 

Controls, Compliance & Risk 

• Execute and support SOX-controlled processes associated with pricing and payment execution. 

• Ensure appropriate control performance, documentation, and evidence preparation to support audit readiness. 

• Partner with Finance, Compliance, Legal, and Corporate Audit teams to support internal and external audits. 

• Proactively identify operational, financial, and compliance risks and implement mitigation actions. 

U.S. Stakeholder Engagement 

• Serve as a key operational contact for U.S. stakeholders on supported processes, timelines, and issue resolution. 

• Communicate operational performance, risks, and progress clearly to leadership. 

• Support governance forums, reporting cadences, and operational reviews with U.S. partners. 

People Leadership & Development 

• Lead, coach, and develop managers, team leads, and individual contributors responsible for operational pricing and payment execution. 

• Support the Director in building and scaling the Contracts & Pricing Execution organization in Amgen India, including participating in recruitment, interviewing, hiring, and onboarding of team members. 

• Drive performance management, workforce planning, and skill development to ensure sustainable operational delivery. 

• Foster a culture of accountability, attention to detail, ownership, and continuous improvement aligned with Amgen Values. 

What We Expect of You 

We are all different, yet we all use our unique contributions to serve patients. The ideal candidate is a strong operational leader with experience managing teams responsible for complex commercial operations in highly controlled environments. 

Basic Qualifications 

• Master's Degree & Bachelor’s degree and 10–14 years of progressive experience in commercial operations, pricing operations, finance, accounting, or related operational roles within a U.S. pharmaceutical or biotech environment 

• 5+ years of people leadership experience, including managing operational teams, team leads, or managers. 

Preferred Qualifications 

• Experience supporting U.S. pharmaceutical commercial operations in a regulated or highly controlled environment 

• Strong experience supporting U.S. pharmaceutical pricing and payment operations, including Medicaid and Government Pricing, chargebacks, commercial rebates, and channel fee processing 

• Experience working with revenue management systems such as Model N 

• Working knowledge of SOX controls, internal control frameworks, and audit requirements 

• Strong analytical, problem-solving, and communication skills 

• Experience working with offshore or distributed teams supporting U.S. stakeholders 

• Ability to identify opportunities for process improvement and implement operational enhancements 

• Experience working in U.S. pharmaceutical pricing and revenue management environments supporting functions such as Government Pricing, Medicaid rebates, commercial rebates, chargebacks, channel fees, and revenue management platforms such as Model N.