Purpose

The Senior Warehouse Group Lead is the person responsible for ensuring that all activities pertaining to material movement are handled in a timely manner while maintaining the highest levels of compliance and quality. This position will be required to resolve any issues that arise pertaining to material movement in the warehouse and requires a high level of independence, with major decisions made in conjunction with leadership. Decisions and actions have a direct impact on the operation’s efficiency, effectiveness (cost, time, and quality) and compliance. This position requires the ability to understand the customer’s needs and appropriately prioritize the overall workload.

Responsibilities

• In addition to Group Leader responsibilities and qualifications:
• This position is expected to lead through example, demonstrating exemplary attendance, leads meetings, tracks, and reports on KPI’s, maintains a positive attitude to assignments. He/she does not have direct supervisor/manager duties such as performance evaluation or disciplinary responsibilities but will provide related feedback to leadership as needed
• Participate in responses to departmental, corporate, and governmental audits.
• Aid in the control of all critical non-inventory items (i.e. Greenbox; Controlled Room Temperature shippers (CRT) etc.).
• Ensure associates are trained according to SOP’s. Perform observations as needed and completes all required training documentation for purpose of cross training current employees, contractors, new hires, etc. Arrange system access/permissions (i.e. SAP, Small Parcel Shipping System
• As qualified on-the-job trainers you are to provide OJT training/instruction to employee’s/contractors to perform specific job duties per the standard operating procedure. Evaluate and document the employee’s ability to perform the job duty per the SOP.
• As an SME you will create new/revised standard operating procedures. Periodically review, update and approve departmental SOP’s
• Interface daily with key stakeholders to coordinate workflow with other departments/areas of the business to ensure business needs are met.
• Must possess in depth knowledge of area functions. Demonstrated ability to motivate, coach, and be a change agent.