Purpose
The Clinical Site Payment Analyst is responsible to manage global (+50 countries) clinical site payments from contract execution through reconciliation. The successful candidate will also provide analytical, operational, and customer-centred support to all clinical payment stakeholders and internal team members.
Job Responsibilities
- Manage appropriate prioritisation of executed Clinical Study Agreements (CSAs) to enable efficient entry of contract terms and budgets into the appropriate finance system;
- Provide internal and external clients with seamless customer service and a consistent high level of quality work in processing of payments;
- Manage the purchasing process within SAP at the affiliate level for clinical site contracts;
- Liaison with CSM, OUS Contracting, Legal and finance to ensure Subject Injury payments can occur;
- Monitor inflation rates via the Consumer Price Index (CPI) and make adjustments within the payment system to allow for appropriate payment per contract terms.
- Conduct final site payment reconciliation;
- Identify risks and trends for +50 countries that may be noted during contract mapping, invoice creation, payment processing and reconciliation and develop a mitigation strategy to be shared to minimize errors across studies and countries;
- Develop best practices and make recommendations to leadership for process improvements;
- Apply critical thinking skills to resolve any payment issues that arise by interacting with the sites, CSM staff and affiliate finance;
- Act as a mentor for minimum one dedicated Clinical Site Payment Specialist.
