Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Managed Services is provided to our R&D customers after they go live with Veeva applications. We aim to be our customers' trusted partners and ensure they leverage the additional value Veeva applications offer.
Our Managed Services Team comprises +90 consultants in Europe, of which +5 are in the Safety Team. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.
Veeva is looking for Drug Safety and Pharmacovigilance consultants to join the Managed Services team and support our Vault Safety solution after implementation.
As a Safety Consultant, you will support a group of biopharmaceutical customers assigned to you. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.
To thrive in this role, you are able to adapt and learn new technology. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. You enjoy working in fast paced environments, are a team player and fast learner.
However, if you have yet to gain direct experience in IT, the knowledge of Drug Safety, Pharmacovigilance and the industry is highly valued. Our team will support you and provide the necessary materials and mentoring, so your first few weeks will be intensive in learning the Veeva Safety solution and configuration. Aside from the provided training, getting up to speed will also require dedicated self-learning. You will not be the first person in the team who, with no experience in implementing systems, is now flourishing and enjoys working at Veeva every day.
If you are in doubt as to whether your experience matches the requirements or not, please feel free to submit your application, and we will review and assess it accordingly.
This is a remote, full-time role with Veeva, with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.
What You'll Do
Help to keep up to date and implement new features within the Veeva Safety suite
Work closely with customer business and IT staff to understand their requirements
Think critically to help design the solution your customers request as well as the solution they have not requested but may need
Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
Drive change management methodology for our customers switching from on-premises to SaaS solutions
Requirements
2.5+ years of experience in a Lifes ciences position (ideally in a Drug Safety / Pharmacovigilance related position (e.g. case processing in any of the major case processing platforms)
OR
4+ years experience in configuring/supporting/implementing software solutions in a customer-facing role
Excellent verbal and written communication skills in English
Experience of working in a Consulting and/or Customer-facing role
At least a Bachelor’s degree or years of experience in relevant fields, ideally in life sciences/healthcare or generally STEM (science, technology, engineering and mathematics) and/or post-graduate studies in related to PV/Clinical Trials
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. 