About the Role

We're hiring a Director of Product Design to own the craft and quality bar across Hello Heart's product experiences and go-to-market surfaces. Reporting to the VP of Product Design, you'll be a hands-on design leader, keeping UI quality, UX patterns, and brand cohesion consistent as we scale across a B2B2C portfolio that spans a connected device, AI features, and behavior change.
You'll directly shape our highest-stakes launches and executive storytelling, push AI-forward design workflows, and tighten collaboration with Engineering, without compromising trust, privacy, or accessibility.

Responsibilities

• Contribute to the "AI-first" product design vision: Establish UX patterns for AI-driven product experiences, while architecting internal frameworks and using generative tools to accelerate the entire product design lifecycle
• Uphold the visual quality bar across product lines and go-to-market by being hands-on on the highest-stakes work: directly designing key launch moments, executive storytelling assets, and solutions to complex visual and interaction problems, with consistent brand expression across the portfolio.
• Define and maintain cross-product UX patterns and layout guardrails: navigation, data presentation, key screens, and visual style, without adding process overhead.
• Act as a craft delegate to the VP of Product Design, running critiques and first-pass reviews, surfacing risks early, and accelerating decisions.
• Coach designers and writers through pragmatic, high-signal feedback, with a focus on user understanding, trust, and actionability for people managing heart health.
• Support hiring, portfolio calibration, and selective external representation to reinforce our quality bar and attract people excited by AI, hardware, and health outcomes.

Qualifications

• Practical fluency with AI tools used in UX work: LLM assistants, AI-enabled design features, generative media, research synthesis, applied to real delivery and not just experimentation.
• 10+ years of product design experience, including leadership on strategic products with measurable impact and clear evidence of designing for behavior change.
• Strong visual design, interaction design, and information architecture skills, with a portfolio that demonstrates craft and clarity in data-heavy, high-trust experiences.
• Demonstrated success in mentoring designers and influencing cross-functional product development, particularly in complex B2B2C models where both partners and end users matter.
• Strong product storytelling and communication skills, able to drive alignment and make quality tradeoffs explicit in terms of user and business outcomes.
• Solid grounding in user research and evidence-based decision-making, with instincts for clarity, accessibility, and trust across diverse users.
• Mastery of Figma, prototyping tools, and design documentation practices.
• Comfortable operating independently in a fast-moving environment, driving progress through influence across a multi-product portfolio that includes a connected device.