Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
The Role
The Operations Manager serves as the primary point of contact for internal and external stakeholders for all service-related inquiries and escalations. The Operations Manager will act as the operational expert and will provide guidance to their team ensuring the delivery of honest, reliable services with transparency and clarity.
What You’ll DoDaily point of contact with internal and external (customer) stakeholders for all service-related inquiries and escalations Hire, train and develop exceptional coordinator teams to support steady state operations, including but not limited to: Veeva Employee Policies, Customer Business Rules, New System Updates, ProjectsAct as the primary team manager for number of direct reports and support workload management, quality and adherence to SLAOwn and update SOPs both internal and customer provided, and maintain Business Rules Provide team metrics oversight and ensure operational effectiveness for all service-related capabilities Support customer onboarding and identify areas for change management/improvements Ability to periodically work overtime to support business needs Create, maintain and review reports and procedures to ensure processes are completed accurately and in a timely manner Requirements3+ years’ experience working at a pharmaceutical/biotech or third-party agency to support HCP related events in the life sciences industryStrong working knowledge of Microsoft Excel and Word. Experience with PowerPoint software is a plus.Possess excellent analytical skills, be a self-starter with good judgement and integrity, highly motivated and dependableStrong Team Management skillsExcellent communication skills both verbal and writtenStrong conflict resolution abilityStrong organizational and planning skills with attention to detail and accuracyAbility to successfully manage multiple priorities in a fast-paced environmentAbility to work independently with competent decision-making skillsGood judgment, and highly discreet with ability to maintain confidentialityVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com.
