The primary focus of this position as part of Buying Center of Excellence is to support scientists and other R&D employees in in all US and UK sites by ensuring materials and services needed in daily operations are appropriately acquired. This position partners with multiple teams, including the R&D Stockrooms and Suppliers, etc. to fulfill approximately over 2,000 customer orders per month.
Responsibilities
- Initiate orders in response to customer requests for material goods or services in company purchasing systems, (e.g. SRM, Ariba, or RMM Jaggaer) including WBS associated orders.
- Act as a liaison between the business and suppliers to resolve order issues including damaged materials, incorrectly shipped items, returns, etc.
- Track open or outstanding orders. Follow up with customers, or suppliers as needed to ensure appropriate close out process is executed.
- Investigate and aid in the resolution of invoice issues related to purchase order purchases. Partner with Purchasing and Corporate Disbursement Office to resolve invoice issues resulting from orders.
- Examples include discrepancies (e.g. pricing, quantity) between initial requisition, invoices, and purchase order amounts. Identify trends and work with leadership team and recommend process changes.
- Update systems, (e.g. SRM and RMM) appropriately posting receipt of goods and services. Close out open orders appropriately and initiate payment to suppliers within expected timeframes, which includes providing invoice payment issue identification and resolution support for Stockrooms and R&D Community.
- Identify ongoing process improvements in support of accurate transactions, effective delivery of goods and services, and timely payment to suppliers.
