Joining Allergan Aesthetics (AA), an AbbVie company, means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients’ lives. AA exists to empower confidence for consumers and customers, creating products and technologies that drive the advancement of aesthetic medicine. We believe in the power of shaping your own life, your own business, your own look – and we continue to evolve our business around the needs of those we serve. United by our shared belief in what we do and a commitment to doing what is right, we bring our best every day to empower confidence.

When choosing your career path, choose to be remarkable.

The Customer Intelligence & Master Data Supervisor plays a key leadership role within the Customer Service team, with direct responsibility for people management and oversight of the Customer Master function. This role leads day-to-day account setup and maintenance processes, ensures data integrity, and collaborates closely with Trade & Pricing, Customer Service, and cross-functional partners to drive operational excellence, KPI performance, and continuous process improvements across regions.

• The Customer Intelligence & Master Data Supervisor will play a leadership role in the broader Customer Service team, with direct people management responsibilities.
• This role will act as team lead for the Customer Master team, overseeing the day-to-day account qualification and creation processes.
• This position will work closely with the Head of Trade & Pricing, Customer Service, as well as the Customer Service Team Lead in the creation/maintenance of customer service & customer master KPI’s, relevant SOP’s and work instructions; dashboard design, tracking; as well as processing order returns, samples, training products, and monitoring of consignments. 
• Liaising with cross-functional partners, including Legal, Regulatory, Trades to maintain and execute Scope of Practice across regions, customer types and products, ensure timely communication with rest of business and implementation in SAP system.
• Act as point of escalation for all account set-up/update inquiries.
• Manage license revalidation cadence, ensure timely resolution to any blocks.
• Evaluate existing procedures/systems, to identify process improvement opportunities.
• Professionally handle incoming phone calls and email requests from customers/Sales Representatives, when required, to ensure requests are resolved promptly.
• Identify and support product up-sell opportunities.
• Support ad-hoc SAP report requests.
• Adhere to all internal/external standards in day-to-day operations and support broader organization on customer service/master data audit inquiries.
• Daily SAP order monitoring, including open orders through to invoicing and delivery.
• Resolve various SAP blocks, errors and releases, including returns management.
• Maintain on-going partnership with Customer Service Lead, co-leading weekly Team meetings and support monthly performance reporting, and act as Customer Service Lead backup from time-to-time.
• One-to-one onboarding/training/coaching with direct reports.
• Any other Customer Service, Master Data tasks as required.