About the Role

As our Accounting Manager, Revenue and Billing, you will own billing, revenue, and collection operations. Reporting to our Finance Director, Revenue and Billing, you will manage the entire billing and revenue cycle process, ensuring that customer contract terms are accurately reflected in our internally developed system. You will also be responsible for performing monthly close activities, managing all incoming physical documentation, and partnering with external auditors during annual audits. This is a hybrid position, expected to work out of our Menlo Park office at least three days per week.

Responsibilities

• Review and validate customer contract terms to ensure billing terms align with the configuration in our internally developed system.
• Manage direct billing, claim billing and collection process for all payor groups, including partners, health plan and clients.
• Collaborate with various departments, such as Implementation, Channel, Support, Product, R&D, and other teams as-needed.
• Ensure the billing, revenue and collection process runs smoothly while identifying and reporting issues, and proactively seeking resolutions.
• Responsible for billing, invoicing, revenue and denials entries and reporting, involves managing user-level information while ensuring HIPAA compliance.
• Plan and perform monthly close activities, including revenue, AR and partner commission related entries and reconciliations to ensure accurate and timely recording.
• Report remits by user level.
• Own Revenue and Billing related physical mail and documentation management, including checks, health plan notification, refund request and claim rejection letters.
• Manage and partner with external auditors for annual audits.
• Drive process improvements within billing operations, AR management, and all revenue cycle activities, as well as performing other duties as assigned.

Qualifications

• Experienced using AI tools in your daily workflow
• Bachelor's degree in accounting, finance or related quantitative field.
• Located near our Menlo Park office, willing to work hybrid in-office at least 3 days per week.
• 5+ years of proven experience in billing, collection and revenue analytics.
• NetSuite experience and advanced Excel skills, claims billing is a plus.
• Excellent attention to details, comfortable working with large data sets (plus), strong multitasking abilities and easily adapts to changes.
• Self-motivated, organized, and able to meet deadlines in a fast-paced environment.

The US base salary range for this full-time position is $140,000 to $155,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.