The Procure-to-Pay (P2P) and Travel & Expense (T&E) team play a critical role in ensuring accurate, timely and compliant financial operations across supplier invoice processing and employee expense reimbursements. As part of Finance Department, the team partners with internal stakeholders, external vendors, AP and T&E leadership, and Global Process Owners to deliver service excellence, strengthen controls, and drive continuous improvement across the end-to-end P2P process.

MAJOR RESPONSIBILITIES

• Lead, coach and support a team responsible for Accounts Payable (AP), Procure-to-Pay (P2P), and Travel & Expense (T&E) processing to achieve operational and performance goals.
• Serve as the primary escalation point for complex AP and T&E issues, exceptions, invoice discrepancies, vendor statement matters, and expense reimbursement questions.
• Ensure invoices, vendor statements, expense reports, and related accounting documents are processed accurately and within established service-level agreements (SLAs).
• Review team output to confirm quality, completeness, accuracy, policy compliance, and adherence to internal controls and governance standards.
• Manage workload prioritization and resource allocation to meet operational deadlines and changing business needs.
• Monitor daily operational performance, identify trends, and communicate key metrics, risks, and improvement opportunities to management.
• Provide training, mentorship, and guidance on AP and T&E policies, procedures, tools, and best practices.
• Partner with internal stakeholders and external vendors to resolve discrepancies, improve service delivery, and strengthen customer experience.
• Identify process gaps and lead continuous improvement initiatives that enhance productivity, control effectiveness, automation, and operational excellence.
• Support system enhancements, special projects, and strategic initiatives led by AP and T&E leadership and Global Process Owners.