Delivery Services Customer Service Rep’s primary objective is to resolves customer requests,
questions and complaints frequently requiring analysis of situations to determine the best use of resources. This role will also maintain statistics for departmental reporting.
Communication is continuous phone and email interaction with customers, vendors, co-workers
and carriers.

Responsibilities

Responsible for compliance with applicable Corporate and Divisional policies and procedures.

• Manages resolutions of customer inquiries or complaints, as well as resolving and
  researching problems with mail, packages, lost or miss-delivered shipments.
• Perform day-to-day administrative tasks such as processing letters/packages, internal
  pick-up requests, Rush deliveries, and Staples download.
• Document data and retain information files by entering, recording, storing, or maintaining
  information in written or electronic form.
• Investigate documents and record errors found while resolving customer issues.
• Provides back up for package receiving, mail center, specialists or other areas as needed.
• Completes required training to support area functions as necessary.
• Supports and provides input for department systems and/or scanning equipment.
• Participates in cross-functional teams to coordinate operational enhancements.
• Provides input towards departmental goals and long range planning.