The APEX Manager, Field Tools & Analytics (Psych & Migraine) is responsible for managing the field tools that support the Psych and Migraine sales organizations — including iRep, Sypher, CURO, GenAIsys, and the IC Universe Dashboard. The individual will partner with Sales leadership, APEX Center function, Technology, vendors, and cross-functional stakeholders to resolve production issues, deliver enhancements, and maintain consistent, well-governed reporting and analytics capabilities that enable the Psych and Migraine field forces to operate effectively. 

Responsibilities

Managing field tools across Psych and Migraine franchises — iRep, Sypher, CURO, GenAIsys, IC Universe Dashboard: 

• Resolving production issues through data investigation. 
• New functionality launch & Enhancements.
• Gathering requirements for enhancement.
• User Acceptance Testing - UAT
• Enhancement Training/Communication 
• New hire training 
• Creating/Updating user guides and training materials.
• Coordinate Tools Ops activities.
• Translate business needs into clear requirements for development partners and vendors and help shape practical technology and data solutions. 
• Collaborate with Center function/Technology team to deliver reporting tools, dashboard enhancements, based on business needs. 
• Own the KPI library, including governance of definitions, business rules, and data sources to ensure consistency and usability across the organization. 
• Support reporting and analytics requests from internal customers, providing responsive issue resolution and guidance on data interpretation and tool usage. 
• Monitor project milestones, dependencies, follow-ups, and deliverables to ensure commitments are met, and expectations are managed. 
• Identify opportunities to improve dashboards, reporting capabilities, and tools through innovative ideas and process enhancements.