Purpose:
The Clinical Sciences Business Process Office (BPO) is comprised of Business Process Owners (BPOs) who
are accountable for the definition, health, and performance of Clinical Sciences’ key end-to-end processes.
The Associate Director, BPO, partners closely with various process stakeholders to ensure alignment of
people, process and technology and are responsible for the performance of Clinical Sciences’ key end-toend
processes in realizing their objectives as measured by process indicators and are empowered to
identify and champion improvements.

Responsibilities

• Accountable for oversight and process-related decision-making associated with assigned
processes
• Facilitation and strategic management of process performance and reporting routines
• Documentation of end-to-end process requirements (policy, process, and procedures)
• Collaborate with stakeholders to maintain training curricula related to the end-to-end process
• Monitor and report process performance against performance measures and specification limits
• Establish the process strategy, strategic objectives and gap-closing roadmap
• Identify, define, and prioritize process improvement opportunities
• Oversee investigations and Action Plans from inspection findings, audit observations and
exceptions
• Perform periodic process health checks and managing remediation plans
• Maintain awareness of all relevant regulations and monitoring changes in regulatory intelligence