Purpose

Associate Director, HRConnect People Support is responsible for leading a team dedicated to delivering excellent and efficient employee experience as the first point of contact for all HR-related matters within AbbVie’s global HR operations shared service center. Collaborates closely with cross-functional partners (e.g. Employees at globally diverse locations, Business HR, Total Rewards, Payroll, Finance, Digital and Data strategy, Business Technology Solution and vendor partners) to deliver on the AbbVie HR Strategic Choices, HR Operation’s Strategic Priorities and meet business needs. This role has responsibility for managing multiple geographies and working cross functionally with global teams. Must have the ability to effectively interact and manage stakeholder relationships, identify/ translate business requirements, and transform those requirements into system and HR services solutions.

Responsibilities

• Champion the services and content available to employees and ensure HR Operations deliver excellent employee experience.
• Build and sustain a high-performing, highly engaged team of HR Operations Consultants.
• Identify, sponsor and deliver process optimization efforts, including but not limited to technology enhancements, to reduce resolution time and manual effort on the team and improve the employee experience.
• Serve as a liaison to our HR business partners globally to support alignment of HR Operations People Experience support to business HR strategies, identifying ways to increase employee and manager self-service, and reduce risk of human errors, administrative effort to affiliate HR teams and COE partners.
• Effectively engage with stakeholders (internal and external) to meet or exceed key service level agreements, quality targets and key performance indicators.