Support, maintain, test, and troubleshoot liquid handling platforms (e.g., Hamilton, Tecan, Beckman, or equivalent) used in clinical multi-omics workflows

 Perform routine and corrective maintenance on laboratory instruments including liquid handlers, centrifuges, plate sealer, plate peelers, proteomics platforms, thermal cyclers, cold storage units, and related equipment

Monitor and maintain ultra-low temperature (ULT) freezers, refrigerators, to ensure sample integrity and compliance

 Coordinate instrument qualification activities (IQ/OQ/PQ) and assist with vendor service scheduling

Rapidly diagnose and resolve instrument failures to minimize impact on clinical workflow timelines

Create, execute, and maintain SOPs, maintenance logs, and equipment records in accordance with CAP, CLIA, and NYS DOH laboratory regulations

Accurately document all troubleshooting activities, corrective actions, and preventive maintenance in the laboratory's quality management system (QMS)

Support gap assessments and readiness activities as the laboratory progresses toward FDA regulation (21 CFR Part 820 / QSR)

Participate in inspections and internal audits; respond to equipment-related observations and corrective action requests

Maintain equipment inventory, calibration schedules, and service records in compliance with regulatory requirements

 Collaborate cross-functionally with scientists and lab operations to identify opportunities for process improvement and automation

Support onboarding and training of laboratory staff on instrument operation and maintenance best practices

Assist with reagent and consumable management for instrumentation as needed

Contribute to other laboratory needs as assigned, including assay support, facility tasks, and special projects

Document troubleshooting efforts with root cause analysis and corrective actions under design control and quality management systems, policies and procedures.

Perform basic lab work in support of R&D activities

Own the Equipment Ticketing System, pushing instrument tickets as they progress through support and communicating to ticket owners resolutions and updates.

Update instrument status and maintenance completion in LIMS Sapio.