We are looking for a dynamic Aesthetic Agent with a hunger to learn more about Allergan’s portfolio of operations. If you believe that you can provide white-glove personalized service, we would be very interested in receiving your resume.  Let’s discuss what you can bring to the Strategic Account team as a Customer Experience Representative III.

YOU ARE…

• A Self Starter – You are well established in your role and understand the different Allergan Operational departments in which Corporate and Strategic Accounts function. You receive direct inquiries from Customers, Sales Directors, and other Strategic Accounts specialists related to Allergan’s online platforms such as Brilliant Distinctions, Allergan Partner Privileges, Allergan Direct, Allergan One, Find a Doctor, etc.
• A Critical Thinker – You make independent decisions, think critically, and provide a white glove service, in line with Allergan best practices, You are responsible for maintaining the quality of processes and recording a case for each inquiry. In addition to servicing direct inquiries, you also manage offline projects, update leadership, and attend strategic meetings in developing a more customer-centric system.

YOU WILL:

• Be a trusted and expert partner. Maintain confidential information and understanding of Strategic and Corporate accounts, business members, and comprehension of standard operation procedures.
• Service Inquiries. Including, but not limited to: account provisioning, site navigation questions, account migration issues, coupon creation, member inquiries, account maintenance, registration, and promotion detailing.
• Build Bridges. Partner with Sales Reps, Sales Directors, Business Technology, and key stakeholders to provide superior customer experience. You will build strong cross functional knowledge and understanding of process impacts.
• Work with Escalations. Handle escalated cases and resolve / determine if any additional information is needed directing the appropriate individuals within the organization.
• Coach/mentor and consult. Act as the subject matter expert to train and coach as needed while proactively identifying areas of opportunity and present to leadership. Host webinars to coach and educate both established and emerging accounts.
• Report and Analyze: ensure Strategic Account customers are informed of account activity and proactively contract customers to ensure all matters of AGN Web Services are running at efficiency. Utilizing reports to monitor, track, and ensure completion of work.