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Job Function:

Non-Standard

Job Sub Function:

Non-Employee

Job Category:

Non-Standard

All Job Posting Locations:

Shanghai, China

Job Description:

1.Principal Duties and Responsibilities (General Summary , essential functions and authorities, etc.)

主要工作职责（基本概况，主要功能，权限等）

• Process and manage customer orders accurately and efficiently.

及时准确处理和管理客户订单。

• Respond promptly and professionally to customer inquiries.

专业、高效地响应客户咨询。

• Investigate, document, and resolve customer complaints in a timely manner.

调查、记录并及时解决客户投诉。

• Promote order management systems and provide related customer training.

推广订单管理系统并为客户提供相关培训。

• Prepare customer service reports and maintain accurate documentation.

编制客户服务相关报告并维护相关文档记录。

• Support daily customer service operations and cross-functional collaboration.

支持日常客户服务运营及跨部门协作。

• Participate in process harmonization and standardization activities across regions and business units.

参与跨区域及跨业务部门业务流程标准化工作。

• Document current-state (As-Is) and future-state (To-Be) business processes.

梳理并记录现有流程（As-Is）及未来流程（To-Be）。

 

 

Required Skills:

 

 

Preferred Skills: