Job title: Customer Care Specialist

• Location: Bucharest, Romania

• Flexible working: Hybrid (3 days in the office, 2 days home office)

About the job

As a Customer Care Specialist within our Manufacturing & Supply team in Romania, you'll serve as the key interface between Sanofi Romania and its wholesale customers — ensuring service excellence, order accuracy, and supply continuity across the local market. You'll coordinate the timely supply of products from the local Distribution Centre, manage end-to-end order processes, and play a critical role in keeping life-changing medicines reaching Romanian patients. Ready to get started?

Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people everywhere, faster.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities

• Process and manage customer orders accurately and on time through SAP, maintaining full data integrity and compliance with SOPs

• Monitor order fulfilment and coordinate with logistics, warehouse, and commercial teams to ensure timely and accurate deliveries to Romanian wholesalers

• Serve as the primary point of contact for wholesale customer inquiries, handling questions related to order status, delivery schedules, and product availability

• Support quality system processes, including the management of customer complaints, coordination with the Budapest Distribution Centre, and documentation of quality events

• Contribute to S&OE activities by providing accurate operational data and insights, and assist with internal and external audit preparations

• Maintain accurate records in ERP systems and customer databases, and generate order confirmations, shipping notifications, and delivery updates

• Prepare monthly reports for the Environmental Fund and Intrastat submissions, and investigate SISO discrepancies to identify root causes

About you

Experience:

• Minimum 3 - 5 years of experience in customer service, order management, or supply chain operations within the pharmaceutical industry

• Proven track record in managing customer relationships and ensuring end-to-end order fulfilment

Soft and Technical Skills:

• Advanced proficiency in SAP (SD module) and MS Office suite (Word, Excel, PowerPoint, Outlook); Power BI knowledge is a plus

• Strong analytical and problem-solving abilities, with attention to detail and a commitment to data accuracy

• Excellent communication and interpersonal skills, with the ability to build effective relationships across functions

• Ability to work in a fast-paced environment and manage multiple priorities simultaneously

• Collaborative team player with strong relationship-building and facilitation skills

• Adaptable, with intercultural sensitivity and a high standard of integrity and professionalism

• Knowledge of GDP regulations and pharmaceutical distribution requirements is an advantage

Education:

• Bachelor's degree from an accredited college or university

Languages:

• Fluent Romanian

• Advanced English

Why choose us?

• Shape the future of medicine delivery with cutting-edge technology, ensuring seamless supply and resilient operations across the local market

• Power industry-leading performance by leveraging digital, data, and AI-driven innovation — at speed and scale

• Transform lives by ensuring life-changing treatments reach patients on time, every time — your work directly impacts patient access to essential medicines in Romania

• Grow and thrive in a workplace that empowers you to bring your best self every day, with pride

• Be the vital link between Sanofi and its wholesale customers, playing a hands-on role in supply continuity and service excellence

• Develop deep expertise in pharmaceutical supply chain operations and GDP regulations within a supportive, cross-functional team environment

• Work with state-of-the-art ERP systems and contribute to continuous improvement initiatives that make a real difference

 #LI-EU

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

The salary range for this position is :L105 600,00 - L140 800

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.