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AbbVie is hiring a Customer Service Supervisor

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Florham Park, North Chicago
Posted 5 days ago
6 views

Job Description

Responsible for supervising warehouses supporting distribution, manufacturing or site
services such as MRO or delivery services in Lake County. Ensure the Manager’s expectations
for routine activities are met and may manage medium projects within the area. Responsible
for ensuring facilities meet AbbVie external or internal customer expectations and support.
Expected to maintain all Quality, Regulatory, Financial and Global Trade compliance
expectations for the area and must ensure full compliance with FDA, DEA, OSHA, GTC, TSA and
other regulatory expectations. Maintain efficient and compliant operations to ensure readiness to meet any internal, customer or regulatory audit. Required to maintain a safe and secure
facility ensuring employee safety and product integrity. The Supervisor is expected to meet
assigned goals and KPI’s and assure capacity, systems and technology is capable of supporting
the assigned area.

Responsibilities

  • Ensure area compliance with applicable Corporate and Divisional Policies and procedures
  • Be able to troubleshoot and execute problem solving with minimal supervision
  • Ensure daily, weekly and monthly assignments are completed per schedule
  • Ensure direct reports are appropriately trained to complete assigned tasks and complete
    formal written and verbal performance reviews as scheduled
  • Monitor daily work operations and provides direction to supervisors, group leaders, or other staff to achieve unit or departmental goals
  • Interact with internal and external customers, by meeting regularly, responding to requests
    and explaining procedures
  • Develop work schedules for department by assessing priorities, workload and available
    resources.
  • Maintain personnel records (e.g., work schedules, vacation schedules, leaves) and makes or
    directs modifications in the database to reflect actual change
  • Develops and/or identifies new work processes and the improved utilization of human and
    material resources within the assigned area or related departments, facilitates others
    participation in the continuous improvement program, and investigates and solves basic
    problems that impact work processes and personnel within a unit or department
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Salary Information

Salary: $75000-95000

🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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