Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

 

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

 

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

 

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Commercial Content and Medical Vault applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations.

 

You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs.

Support 4-6 large, global customers post-implementation with Veeva PromoMats and Veeva Medical applications

Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners

Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs

Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs

Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

7+ years’ experience in promotional content or Medical within life sciences industry

Experience working with or in large global pharmaceutical companies

Customer-facing consulting experience

Experience managing relationships with key decision makers and application owners

Ability to travel up to 25%

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

 

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.