As a Care Coordinator reporting to our Care Coordination Lead, you will work in a dynamic role that is at the very heart of our service: you will support our users with back pain daily via phone, email, or chat, ease their anxieties, and enthusiastically guide them through using our app. In addition to providing technical app support, you will be responsible for the diligent, error-free documentation of patient data and regularly share key insights with the team. At the same time, you will act as a professional point of contact for doctors and health insurance companies to efficiently resolve administrative questions and cost coverages.
Please note: fluent, native-level (C2) German is a mandatory requirement for this position.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
You are passionate about digital innovations in the medical field and want to be part of the movement making patient care more modern and accessible;
You will directly contact new users suffering from back pain and empathetically guide them from the very first step of their digital therapy;
You will securely guide users through the app's features and ensure they can use the digital therapy smoothly;
With a strong service mindset, you will stand by patients day after day, explaining the next steps of their treatment and addressing their fears or concerns;
Thanks to your tech-affinity, you can resolve technical issues directly yourself or forward them to our development team in a structured manner;
You will communicate confidently with doctors and health insurance companies to independently clarify billing topics and organizational matters;
You work in a highly structured manner and seamlessly and conscientiously document all user interactions;
You will create regular reports and share key insights as well as updates with the rest of the team;
You are eager to get involved in various projects and work closely with other teams;
You keep a cool head and always maintain your professionalism, even in eventful or stressful situations;
You are interested in new developments in the healthcare market and love to stay up-to-date.
Discover exciting opportunities in sports technology. Join innovative companies transforming the sports industry through data, media, and cutting-edge tech.
Salary: $45000-65000
🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.
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