The Data Governance Specialist supports the consistent and timely operation of the Gov360 governance process across R&D. The role receives, assesses, processes, and triages Gov360 requests; determines the appropriate governance pathway; coordinates required reviews with business and functional partners; and maintains complete, accurate, and traceable records. The position also improves processes, updates guidance and training materials, delivers user education, and partners with subject-matter experts to define and operationalize high-risk use cases and escalation criteria. Through disciplined case management, practical guidance, metrics, and continuous improvement, the role helps simplify governance for users while ensuring requests are handled in alignment with established standards, procedures, and risk-based decision making.

Responsibilities

• Receive, assess, process, and triage Gov360 requests, confirming completeness, clarifying business needs, identifying dependencies, and routing each request to the appropriate governance pathway or subject-matter expert.
• Perform initial risk-based assessments using established criteria; identify requests that may require enhanced review, escalation, additional controls, or cross-functional input.
• Manage assigned requests through completion by coordinating stakeholder input, tracking decisions and action items, maintaining status, and following up on open items to support timely resolution.
• Partner with Legal, Privacy, Information Security, Quality, Compliance, Data, AI, and R&D business representatives, as applicable, to define and maintain high-risk use cases, decision criteria, required evidence, and escalation triggers.
• Maintain accurate, complete, and audit-ready records in Gov360, including request documentation, assessments, decisions, conditions, approvals, supporting evidence, and closure information.
• Analyze recurring questions, case trends, bottlenecks, and user feedback; recommend and implement practical process improvements that reduce burden, eliminate unnecessary steps, improve consistency, and strengthen the user experience.
• Create, revise, and maintain Gov360 procedures, work instructions, job aids, templates, FAQs, decision trees, and other guidance so they remain clear, current, and aligned with approved governance requirements.
• Develop and deliver role-based Gov360 training, onboarding, office hours, and targeted communications for requestors, reviewers, and governance partners; assess training needs and incorporate lessons learned.
• Prepare and monitor operational metrics, dashboards, and reports covering request volume, status, cycle time, aging, outcomes, escalations, and recurring risk themes; highlight issues requiring management attention.
• Support governance program initiatives, system or workflow enhancements, user acceptance testing, inspection or audit readiness, and other continuous-improvement activities as assigned.