This role is field-based, and candidates should live within the United States.

The Director, Immunology Field Reimbursement Managers (FRM) will lead the national strategy and execution of the Immunology Rheumatology FRM team. This role provides direct leadership to 3 or more Associate Directors and indirect leadership to as many as 50 Field Reimbursement Managers across the country.

This is a leadership position operating at the intersection of field execution, market access strategy, and commercial performance. The Director owns the performance framework that translates FRM activity into measurable business value, influences senior stakeholder decisions with insight and data.

This is not a role for a manager who coaches upward. The right candidate brings enterprise thinking, has built or significantly scaled high-performing organizations, and can hold a seat at the table with Market Access, Commercial, and Patient Services leadership.

Key Responsibilities: 

• Set the vision and execution priorities for the Rheumatology FRM team, aligned to brand strategy and patient access goals, while owning the measurement framework that demonstrates impact on revenue, access velocity, pull-through, and patient starts.
• Ensure FRM operating procedures and field activities comply with applicable regulations, AbbVie policies, and MLR-approved ways of working.
• Develop and execute a national strategy for patient services, access resources, and programs.
• Identify training needs and support in-field, regional, and national meeting execution.
• Build the access infrastructure, training, and deployment models needed to support new indication launches, new modalities, and geographic expansion.
• Monitor team performance, activity, and capacity through analytics, and close gaps in measurement by shifting the organization from activity metrics to impact metrics.
• Drive a high-performance culture grounded in accountability, compliance, and customer-centricity.
• Identify and develop succession candidates at the AD and FRM levels, building talent from within.
• Partner with Market Access, Trade, Legal, Compliance, Patient Support Services, and IT to navigate healthcare landscape changes, maintain program integrity, and ensure accurate vendor data exchange.
• Ensure both teams consistent, compliant, and differentiated reimbursement support — covering coding, coverage, billing, patient affordability, and product acquisition.